An assortment of information, discussions,events, news and views on VoIP Services.
Showing posts with label cheap telephony. Show all posts
Showing posts with label cheap telephony. Show all posts

Thursday, March 13, 2008

VoIP: The new way to talk, or just another tech-triviality

The world is shrinking! While scientists might continue to debate on the aforementioned statement, there is another world that is constantly expanding, a world that knows no boundaries and no limitations. That world is the World Wide Web.

Touted as the best accomplishment of the human mind since the era of Edison and Graham Bell, the internet has almost 20% of the entire world’s population connected to each other via a common source. Initially started in the USA as part of technological advancement procedures, the internet was accessible to the public in the early 1990’s. While networking sites and blogging seems to be the order of the day, it’s VoIP that is coming of age as a utility that is growing in popularity and usage. The biggest example of this is Skype, which has an estimated user base of 280 million, and was acquired by eBay in September 2005. While eBay itself is in talks over selling Skype to Google, the point is that eBay, despite being from a completely different industry, i.e., online retails and auctions, chose to invest a heavy amount to acquire Skype. Clearly, they had foreseen the rise of the VoIP industry, something we bear witness to now.

VoIP stands for Voice over Internet Protocol. This is a technology that converts one’s voice into digital packets and sends it across to the receiver, where it is converted from the digital form to the analog form. This process can be customized according to specific users’ requirements, as per their needs. The process sparked off at the beginning of the 21st century and presently, there are over 50 VoIP providers in the market. These include big names like Vonage, AT&T and Nortel, to say nothing of Skype, which still is the biggest shareholder in terms of user base.

This technology allows people to communicate in a more cost-efficient manner with PC-to-PC calling being free and PC-to-Phone calling being chargeable at lower rates than a landline or a mobile connection. While this concept was received with apprehension during the early stages of its innovation, more so regarding concerns over voice quality and stable connections, VoIP has now entrusted enough faith in its efficiency to be termed as the next step in telecommunications.

This technology is clearly all set to replace the existing telephony solutions and establish itself as the voice of the new world, and quite literally at that. What remains to be seen is if the future would bring in more and more users who would like to choose VoIP over their traditional mobile phones and landline, or will this newly-found innovation get lost in oblivion, much like many others that were promising enough to start with, but could not sustain their position.

Tuesday, December 25, 2007

New VoIP Quality Monitoring Diagnostic Platform Cuts ISP Call Center Queues

For the first time in the advanced telecommunication industry, Internet service providers or ISPs are offering their Voice over internet protocol or VOIP users to diagnose faults in the VOIP process. To check problem in the IP process, ISPs offer Vocalite, a new diagnostic platform to monitor internet telephony problem regarding the VoIP quality. Vocalite offers Epitiro, the internet performance expert, to control throughput, jitter and latency within the network core. In addition, Epitiro is designed to ensure the reliability and quality of VoIP delivery, speed troubleshooting and help the ISP to monitor and ensure VOIP quality of experience. Epitiro is flexible in nature and allows user to automate the schedule call anytime i.e. 24*7*365. For monitoring and testing, automated test schedules are considered as an important component to enable benchmarking of voice service quality before the customer do.

Vocalite is the next generation customer support solution based on a concept of empowering the subscriber's VoIP faults. Vocalite offers the diagnostic information to subscriber via web-browser on either the instructions of service provider's contact center or end-users. After completing a thorough two-way analysis of connection, Vocalite provides subscriber with a basic summary of the test and results will be automatically sent to the service provider. In the meantime Customer Service Representatives (CSR) can have an access to an extensive list of test results including Call Setup time, Dial Tone Delay and more importantly, voice quality. Moreover, CSR allows visual pass and fail indicators to assure adequate service quality and acknowledges the presence of a fault. This reduces the need of second line support staff.

From an end-user's perspective, Vocalite measures the call quality across the virtually existing provider's network. This enables network providers to keep an eye on both physical network, key applications and switches to fix any problem before they reach the end-users.

Sunday, September 2, 2007

Samsung Monitors Arrive With VoIP Functionality

Just when I was thinking that VoIP should come up with something new and better to add on to its already fabulous range of features and services, Samsung Electronics has gone ahead and introduced two 22” monitor equipped with VoIP application. They were launched at IFA exhibition this year. The VoIP application gives it the ability to showcase video conferencing feature. One of the models SyncMaster 220 TN is said to have a built in camera, network module, microphone and speaker. So we can now use VoIP applications like Skype or other chat messengers without our PC.

Finally you can talk to your friends, relatives or clients even when you need to take a washroom break! All you would need is an Ethernet connection and power. Never again will the client be cut off during an important discussion. I, for one, used to find it really infuriating to leave an important conversation midway simply because I had to move out of the office. Now you can even be sitting in a lounge bar and giggling over the monitor with your long distance beau!

The only difference between its lesser counterpart 225 UW is that it comes embedded with a 2 post USB hub while SyncMaster 220 TN has 4 port USB port. Besides this, 225 UW lacks the PC free calling features. Rest of the specifications are almost the same.

I personally like the look of it and the specifications are way too tempting to stop myself from owning one of these little babies. The only hitch is the size. There are other monitors available in the market which are bigger in size.

Samsung banking on the VoIP functionality feature clearly shows how every sector is trying to make the best use of this new and cheap telephony.