New VoIP Quality Monitoring Diagnostic Platform Cuts ISP Call Center Queues

For the first time in the advanced telecommunication industry, Internet service providers or ISPs are offering their Voice over internet protocol or VOIP users to diagnose faults in the VOIP process. To check problem in the IP process, ISPs offer Vocalite, a new diagnostic platform to monitor internet telephony problem regarding the VoIP quality. Vocalite offers Epitiro, the internet performance expert, to control throughput, jitter and latency within the network core. In addition, Epitiro is designed to ensure the reliability and quality of VoIP delivery, speed troubleshooting and help the ISP to monitor and ensure VOIP quality of experience. Epitiro is flexible in nature and allows user to automate the schedule call anytime i.e. 24*7*365. For monitoring and testing, automated test schedules are considered as an important component to enable benchmarking of voice service quality before the customer do.

Vocalite is the next generation customer support solution based on a concept of empowering the subscriber's VoIP faults. Vocalite offers the diagnostic information to subscriber via web-browser on either the instructions of service provider's contact center or end-users. After completing a thorough two-way analysis of connection, Vocalite provides subscriber with a basic summary of the test and results will be automatically sent to the service provider. In the meantime Customer Service Representatives (CSR) can have an access to an extensive list of test results including Call Setup time, Dial Tone Delay and more importantly, voice quality. Moreover, CSR allows visual pass and fail indicators to assure adequate service quality and acknowledges the presence of a fault. This reduces the need of second line support staff.

From an end-user's perspective, Vocalite measures the call quality across the virtually existing provider's network. This enables network providers to keep an eye on both physical network, key applications and switches to fix any problem before they reach the end-users.

Uses of calling cards in voip

Talking for long at only few pounds made me awestruck! Yes that's true, after calling my friends and relatives across the country, I had more than half of calling amount left on my card. The voice quality was excellent without any interruptions or gaps. I found the card really worthwhile for my longer distance and international calls. Well, this is because calling cards are based on VOIP technology of packet switching technique over IP network. This packet switching network reduces the per-minute charge of the call.

Calling cards are the prepaid cards which carries pre-charged amount. These cards on VOIP are used for making long distance and international calls at cheaper rates compared to conventional PSTN. Before buying the card always focus on important points like phone rates, renew ability, rollover minutes, hidden fees and quality of call. This is because there are many providers who are offering calling cards. The best thing about the calling card on Voip is that they are easily available in affordable range i.e. $5 to $100. For making a call using calling card, one must possess high speed IP network i.e. broadband connection, Analog Telephone Adapter (ATA) as well as phone.

Calling near and dear ones across the world from calling cards reduces the cost and increases the efficiency. I would like to share few points with others who are looking forward to avail calling cards on VOIP:

1. Longer distance and international calls
2. Reduces the call rate
3. Minimum Latency on call
4. Increases the call efficiency
5. Increases the voice quality
6. No geographical constraint
7. Reliable and secure mode of communication
8. Offers functionality

In order to save money on longer distance or international call, calling cards are very effective. The uses that I came across made me really happy and satisfied.

Buying Advice: Essential before you move ahead!

Voice Over Internet Protocol (VOIP) is a well known term that can be easily heard in every nook and corner of global village. However remember, before you opt for VOIP services you must look out for best buying advice. Well, undoubtedly these advices have helped me in selecting VOIP services. I would like to share few points with people who are looking forward to avail VOIP services:

1. You must evaluate toll-free calling between all location as this will help you to know actual potential savings.
2. Always opt for authorized VOIP provider.
3. Never forget to investigate about provider.
4. Check out for high-end communication facilities like 3-way communication, caller ID, call waiting and so on.
5. Always buy new VOIP equipment as used equipment can be problematic.
6. Look for the provider that allows you to send images, videos and data through same line. This will increase the VOIP efficiency.
7. Check or enquire about voice quality.
8. Look for provider that offers flawless connectivity between sender and receiver.
9. Importantly, check tariff plans to make long distance and international calling at cheaper rates.

Though, when I made the selection, I considered aforesaid points and that have helped me a lot. Hence, for your best selection you must go through tips for buying VOIP services.

Hosted VOIP Services - The growth continues.....

The way we communicate is changing by the day. And the implementation of new and innovative techniques is playing a significant role in this context. One could take the example of hosted VOIP services, for instance.

In hosted VoIP services, the physical telecom equipment is located off the premises of the client companies, this means that maintenance of equipment is not the client's liability. This inherent flexibility of hosted services makes them very much popular among corporate houses - more specifically, the small and medium businesses.

Hosted VOIP services have special significance for small businesses. And the reasons are quite evident. Small businesses often lack the capital or the infrastructure to deploy and manage full-fledged enterprise-wise VOIP solutions. For this category of business users, subscribing to hosted VoIP services is the next logical alternative. In this discussion, we are assuming that the business groups are thinking rationally. They want to employ the best that technology has to offer to enhance their profit margins.

Recent figures substantiate the claim mentioned above. According to the result of recent research, the use of hosted VoIP services has increased significantly, more so among small businesses. The future global trend is that the growth in hosted VoIP services would continue.

These results should not cause any raised eye-brows. In addition to flexibility, hosted VOIP services have several other factors going for it as well. Significant cost savings and feature functionality are two of the more important factors that need to be mentioned in this context. Easy integration with other data networks also go in favour of hosted VoIP.

The popularity of hosted VOIP solutions is expected to increase further with the convergence of voice, data, video and mobility.