Vonage Lending A New Sun To SunRocket's Users?

A day after the sudden shut down of SunRocket, a Vienna based VoIP Service Provider, Vonage is lending a helping hand to its subscribers by offering them to transit their phone number to Vonage at no extra charge. Along with this 2 months free service will also be provided to those who decide to opt for their U.S. Residential Premium Unlimited Plan.

Besides this 25 value added features are also a part of the package on offer.

Seems like a great deal for SunRocket subscribers, right? Well, I have a different take on this. Firstly why would anyone want to migrate to another VoIP provider whose future is anyways in a dillydally?( Unless they prefer this pendulum like state!).

Another interesting development is that there are several subscribers who are claiming that Vonage has been unable to transfer their SunRocket number to Vonage! Not sure till how far this rumor is true but if it is, then it seems like Vonage has not learned its lesson in customer satisfaction!

My bigger concern over these recent developments is that somewhere down the line it seems like even big giants, in this case SunRocket and Vonage, seem to be completely ignorant not just about business ethics but also perhaps the way to project their brand image and services. Is their PR executive not bothered about the negative publicity this would provoke or perhaps they are a believer of the fact that any publicity is good publicity? Food for thought!

A Shot In The Arm Leaves SunRocket Without Business

Earlier this week SunRocket, 2nd largest VoIP provider, send packing about 40 of its employees. Ever since then people have been talking in hushed tones about the financial problems that might have led to this sudden move.

In less than a week another development has confirmed the rumor which has been ringing everywhere. It seems like the company has closed down without even informing its clients. Perhaps they want to doge the questions that could be raised for this sudden closure. Personally i feel this is a case of shirking the responsibility and projects their complete lack of accountability towards their customers. All sympathies with their 200,000 subscribers who are now suddenly left without a telephone service.

Their customers became aware of the companies close-down when they heard a voice message on calling the providers 800 number. On the other hand, there is no mention of this shut down on their website which is still operational allowing customers to purchase their services. Caught in a dilemma the customers have really nothing to fall back on.

What amazes me is the irresponsible and completely unprofessional way this Vienna, VA based company is handling this unfortunate shut-down. Are the companies overlooking business ethics? With this case in point I think they are.